Faq
Frequently Asked Questions (FAQ)
1. What products do you sell?
We specialize in high-quality tech accessories and clothing, combining style and functionality. From phone cases, chargers, and smart gadgets to trendy apparel, we offer products designed to fit your lifestyle.
2. Where do you ship?
We currently ship worldwide! Shipping times and costs vary depending on your location. You can check our Shipping Policy for more details.
3. How long does shipping take?
Shipping times depend on your location and selected shipping method. On average:
- International Orders: 15-20 business days
Please note that unexpected delays (e.g., customs processing) may occur.
4. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and more. All transactions are secure and encrypted.
5. Can I return or exchange an item?
Yes! We accept returns and exchanges within 14 days of receiving your order, as long as the item is in its original condition. Check our Return Policy for details.
6. What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact our customer support at [your support email] with your order number and photos of the issue, and we’ll assist you with a replacement or refund.
7. How do I track my order?
Once your order ships, you’ll receive a tracking link via email. You can also track your order directly on our Order Tracking page.
8. How can I contact customer support?
You can reach us via:
- Email: mk.stores.gr@gmail.com
- Live Chat: Available during business hours
- Social Media: Message us on Instagram
We aim to respond within 24 hours!